Politique de remboursement

Vosoly – VOSOLY LLC

At Vosoly, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we offer a simple and customer-friendly return process.

30-Day Free Returns

We offer FREE returns on all eligible orders within 30 days of delivery.

To start a return, please contact our support team at:

Email: contact@vosoly.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our team will provide detailed return instructions.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery

• The item must be in its original condition

• The item must not be intentionally damaged, altered, or excessively worn

• The item must be returned with its original packaging whenever possible

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos showing the issue

Upon verification, we will offer a replacement, store credit, or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow up to 5 business days for the refund to be processed after approval. Depending on your bank or payment provider, additional processing time may apply.

Exchanges

If you would like to exchange an item, please contact our support team.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit instead.

Non-Refundable Situations

Refunds may not be approved if:

• The return request is submitted after the 30-day return period

• The item shows signs of misuse, intentional damage, or excessive wear

• The product is returned incomplete or missing significant components

Shipping Information

We offer FREE worldwide shipping on all orders.

Estimated delivery times are typically 8–15 business days depending on destination.

Shipping delays caused by customs inspections, local carriers, weather conditions, or incorrect customer information are outside the control of VOSOLY LLC and are not grounds for compensation.

Secure Payments

All payments on Vosoly.com are processed through secure and encrypted payment gateways designed to protect your personal and financial information.

Contact Information

Company: VOSOLY LLC

Website: Vosoly.com

Address: 5830 E 2ND ST, STE 7000 #36414 CASPER, WY 82609, United States

Email: contact@vosoly.com

Phone: +1 307 443 5557